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How Does Delivery Work?
We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pack your order.
You can expect your package within 7-20 days (specific timing depends on your region). When we ship the order, you will receive a confirmation email with a tracking number.
If your order does not arrive within 30 business days, please contact us at info@moonkieshop.com so that we can follow it up with the courier.
Free Shipping & Express Shipping
We offer free worldwide shipping on orders over $75 USD (after discounts).
For customers in select countries, we also provide Express Shipping (5-8 business days) for a faster delivery option. The exact shipping fee is calculated at checkout after entering your shipping address.
Express Shipping is available in the following countries:
🇨🇦 Canada | 🇦🇹 Austria | 🇵🇱 Poland | 🇮🇹 Italy | 🇺🇸 United States | 🇫🇷 France | 🇩🇪 Germany | 🇬🇧 United Kingdom | 🇳🇱 Netherlands
Express Shipping rates vary by country and order value. Please refer to the rates displayed at checkout.
Shipping Time Estimates (Processing time: 1-3 business days)
|
Region
|
Estimated Delivery Time
|
| U.S. (Contiguous States) | 3-15 Business Days |
| U.S. (Hawaii) | 10-18 business days* |
| Outside Of The U.S. | 7-15 Business Days |
*Note: Shipping to Hawaii incurs a $20 shipping fee due to its remote location.
We have warehouses located in North America, Europe and Asia. We will select the closest warehouse to ship to based on your location to ensure the most efficient processing.
We are not responsible for any customs fees for international orders. By purchasing our products, you consent that your package is subject to customs fees when they arrive in your country.
Countries We Ship To
| North America |
-Canada and the contiguous United States (excluding certain U.S. territories). -Hawaii is included.
|
| South America | Bolivia, Colombia |
| Europe |
We ship to the following European countries: Exceptions:
|
| Asia | Singapore |
| Oceania | Australia, New Zealand |
Regional Websites for a Better Experience
Germany: Visit our dedicated German site for a seamless shopping experience → moonkie.de
Saudi Arabia & Qatar: Customers can shop in Arabic on our website → ar.moonkieshop.com
Incorrect Shipping Address Details
We will deliver the products ordered to the address that was provided for delivery when the order was placed. We ask that customers double-check that the delivery addresses provided are accurate, correctly written, and include a full postcode in accordance with postal service addressing regulations. If an order is delayed or lost in the mail due to a customer's incorrectly provided or incomplete address/postcode, Moonkie is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we resend the item.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order easily by clicking the link below and entering your order details:
Lost or Damaged Packages
We offer Green Shipping Protection at checkout for customers in the U.S., Canada, Australia, New Zealand, France, the UK, the Netherlands, Spain, Italy, Belgium, Austria, Portugal, and Ireland. If you purchased this protection, you can submit a claim through:-Our Track Order page
-Our policy email
For more details, visit Green Shipping.
If you did not purchase insurance, please contact us at 📧 info@moonkieshop.com.Returns & Refunds
For full details on returns and refunds, please refer to our Return Policy.
⚠ Exception: Personalized products cannot be returned unless they have a defect.