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How Does Delivery Work?
We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pack your order.
You can expect your package within 7-20 days (specific timing depends on your region). When we ship the order, you will receive a confirmation email with a tracking number.
If your order does not arrive within 30 business days, please contact us so that we can follow it up with the courier.
Shipping Time
| U.S. | 5-15 Business Days |
| Outside Of The U.S. | 7-20 Business Days |
*This doesn't include our 1-3 days processing time.
We have warehouses located in North America, Europe and Asia. We will select the closest warehouse to ship to based on your location to ensure the most efficient processing.
We are not responsible for any customs fees for international orders. By purchasing our products, you consent that your package is subject to customs fees when they arrive in your country.
Countries We Ship To
| North America |
Canada United States (Except Alaska, Guam, Hawaii, Marshall Island, Puerto Rico, Northern Mariana lslands, U.S. Virgin lslands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific) |
| South America | Bolivia, Colombia |
| Europe |
Belgium, Bulgaria, Czechia, Ireland, Latvia, Liechtenstein,Luxembourg, Slovenia, Estonia, Lithuania, Denmark, Finland, Sweden, Switzerland, Greece, Serbia, Austria, Poland, Italy, France, Netherlands, United Kingdom, Croatia, Hungary, Romania, Slovaka Portugal(Except Madeira, Azores) Spain (Except Balears Province, Ceuta, Las Palmas, Melilla, Santa Cruz de Tenerife) |
| Asia | Singapore |
| Oceania | Australia, New Zealand |
Incorrect Shipping Address Details
We will deliver the products ordered to the address that was provided for delivery when the order was placed. We ask that customers double-check that the delivery addresses provided are accurate, correctly written, and include a full postcode in accordance with postal service addressing regulations. If an order is delayed or lost in the mail due to a customer's incorrectly provided or incomplete address/postcode, Moonkie is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we resend the item.
If you have any questions or do not receive a confirmation and delivery email from us, please email info@moonkieshop.com.