How does delivery work?
We offer same-day dispatch on business days. Please allow up to 72 hours for our team to pick and pack your order.
You can expect your parcel within 7-20 days, this all depends on your region. When we ship the order you will receive a confirmation email with a tracking number.
Please note, USPS may take up to 24 hours to update their system. If your order does not arrive within 30 business days, please contact us so that we can follow it up with the courier.
|U.S.||5-15 Business Days|
|Outside Of The U.S.||7-20 Business Days|
*This doesn’t include our 1-3 days order processing time.
We are not responsible for any custom fees for any international orders outside of the United States. By purchasing our products, you consent your package is subject to custom fees when they arrive in your country.
Incorrect Shipping Address Details
We will deliver the products ordered to the address that has been provided for delivery when the order was placed. We ask that customers check that the delivery addresses that has been provided must be accurate, correctly inputted and include a full postcode, in accordance with postal service addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, Moonkie is not liable and the customer will be subject to additional product purchase charges and delivery charges if applicable. We reserve the right to ask you to wait up to 28 business days before we re-dispatch the item.
Where is the US warehouse located?
Our US warehouse is located at 16009 Camino De La Cantera, Irwindale, CA.
If you have any questions or do not receive a confirmation and delivery email from us, please email us at firstname.lastname@example.org.